Privacy policy

Last Updated: April 3, 2026

This Privacy Policy describes how Comfi (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from comfishop.com (the "Site") or otherwise communicate with us (collectively, the "Services").

1. Personal Information We Collect

To provide our hearing devices and support, we collect several types of information:

  • Information You Provide Directly: This includes your name, shipping address, billing address, payment information (processed via secure third-party gateways), email address, and any information provided during email correspondence.

  • Information Collected Automatically: When you visit the Site, we automatically collect certain information about your device, including your IP address, time zone, and cookies installed on your device.

  • Order History: We keep a record of your purchases to provide customer support and fulfill warranty claims.

2. How We Use Your Information

We use your personal information to provide you with our products and services, which includes:

  • Order Fulfillment: Processing payments, arranging for shipping (including sharing your address with our manufacturing partners), and providing you with invoices and order confirmations.

  • Communication: Responding to your inquiries via email and providing tracking updates.

  • Risk Assessment: Screening orders for potential risk or fraud.

  • Legal Compliance: Complying with applicable laws and regulations.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • Service Providers: We use Shopify to power our online store.

  • Shipping Partners: As we ship directly from our manufacturers, your shipping details are shared with them to ensure delivery.

  • Payment Processors: We do not store your credit card details; these are handled by secure, PCI-compliant third-party processors.

4. Your Rights (UK & GDPR)

As a UK-based customer, you have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you.

  • The right to ask that your personal information be corrected, updated, or deleted.

  • The right to object to certain processing of your data.

If you would like to exercise these rights, please contact us at hello@comfishop.com.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This is necessary for fulfilling our 6-month warranty obligations.

6. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:

Email: hello@comfishop.com

Business Name: Comfi

Support Hours: Available 7 days a week via email.