Terms of service
Terms of Service
This website is operated by Comfi. Throughout the site, the terms "we", "us" and "our" refer to Comfi. By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following terms and conditions.
Please read these Terms of Service carefully before accessing or using our website.
1. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or province of residence. You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction in connection with your use of this Service.
2. Products & Health Disclaimer
Comfi offers two distinct products. Our entry-level device is a personal sound amplifier, designed for general sound enhancement and recreational use. It is not a medical device and is not intended to diagnose, treat, or address hearing loss.
Our premium device is a registered hearing aid, designed to assist individuals experiencing hearing loss. While it is a certified medical device, it does not replace a professional audiological assessment. We strongly recommend that any individual with hearing concerns consults a qualified audiologist or medical professional before purchase to ensure suitability.
Please ensure you are purchasing the correct product for your needs. If you are unsure which product is right for you, contact us at hello@comfishop.com before purchasing.
3. Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on material on this site is at your own risk.
4. Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service, or any part thereof, without notice.
5. Products and Orders
We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction on a case-by-case basis. Any order number provided that does not match our standard format will not be recognised as a valid Comfi order.
6. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all transactions made through our store, including email address and payment details, so that we can complete your order and contact you where necessary.
7. Shipping and Returns
Your purchase is subject to our Shipping Policy, which operates on a 10 business day delivery window, and our Refund & Warranty Policy, which includes a 30-day money-back guarantee and a 6-month manufacturing warranty. By agreeing to these Terms, you confirm you have read and accepted both policies.
8. Prohibited Uses
You are prohibited from using the site or its content for any unlawful purpose, to solicit others to participate in unlawful acts, or to violate any applicable UK or international regulations, rules, or laws.
9. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. To the fullest extent permitted by law, Comfi, its directors, officers, employees, and partners shall not be liable for any injury, loss, claim, or damages of any kind arising from your use of this service or any products purchased through it.
10. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom.
11. Contact Information
For any questions regarding these Terms, contact us at:
Email: hello@comfishop.com
Business Name: Comfi
Support Hours: 7 days a week