Refund policy
Refund & Returns Policy
At Comfi, we want you to feel completely confident before, during, and after your purchase. This policy covers all our products, so please read the section relevant to your product.
Our 30-Day Money Back Guarantee
We stand behind what we sell. If you are not completely satisfied with your Comfi device, you are protected by our 30-Day Money Back Guarantee from the date of delivery.
Because hearing devices, particularly hearing aids, require time to adjust to before their full benefit can be assessed, we ask that the device is worn for a minimum of 14 days prior to submitting a return request. This is standard practice across the audiology industry and ensures you have given your device a genuine opportunity to work for you. This 14-day period does not reduce your 30-day window, the clock starts from delivery regardless.
To initiate a return, contact us at hello@comfishop.com with your order number and a brief description of your experience. Our support team will review your case and guide you through the next steps from there.
Faulty or Damaged Devices
If your device arrives damaged or develops a manufacturing fault, we will put it right at no cost to you.
Within the first 30 days of delivery you are entitled to a free replacement. After the initial 30-day period, your device is protected by a 6-month warranty against manufacturing defects, under which a free replacement will be provided.
To process a fault claim, please contact us at hello@comfishop.com with your order number, and a short description of your issue, Our support team will review your case and guide you through the next steps from there.
What Is Not Covered
We are unable to approve claims in the following circumstances:
- Accidental damage caused by the user, including water damage or physical breakage.
- Return requests submitted after the 30-day window from delivery.
- Claims where required evidence has not been provided within 7 days of the request being submitted.
Refund Processing
Approved refunds are issued to the original payment method within 5–7 business days of our team completing the review. We will keep you updated throughout.
Contact Us
For any refund, return, or warranty enquiry, reach us at hello@comfishop.com with your order number. Our team is available Monday to Friday and will respond within 1 business day.