Refund policy
Refund Policy
We stand behind every Comfi product. As hearing aids require an adjustment period, we encourage all customers to allow at least 14 days for their ears to adapt to amplification. Most users find the sound becomes completely natural within this time.
Should the product not meet your needs after this adjustment period, we offer a full 30-day money-back guarantee from the date of delivery.
How to Initiate a Return
Contact us at contact@comfishop.com with your order number and reason for the return. Our team will respond with return instructions and a shipping address.
Condition of Returned Items
Items must be returned with the device, charging case and all accessories in their original packaging where possible. Products should remain in resaleable condition aside from normal trial use.
Refund Processing
Once we receive and inspect your return, a refund will be issued to your original payment method within 5 working days. Please allow additional time for your bank to process the transaction.
Warranty
Every order is covered by a 6-month warranty. If your device develops a fault during this period, contact us and we will repair or replace it at no cost.
Return Shipping
Return postage is the customer's responsibility. If the item arrived faulty or was sent in error, we will cover the return shipping cost.