Refund policy
Comfi Clarity PRO Hearing Amplifiers
At Comfi Clarity PRO, we want our customers to feel confident in their purchase. If there is an issue with your order, please review the policy below to understand when a refund or replacement may be approved, what evidence is required, and how our warranty protects you.
By purchasing from Comfi Clarity PRO, you agree to the terms of this policy.
1. Damaged or Faulty Products
If your product arrives damaged or develops a manufacturing fault, we will make it right at no additional cost to you.
A. Within the First 30 Days: If a fault is reported within 30 days of delivery, you are entitled to your choice of:
- A Full Refund, or
- A Free Replacement
B. After 30 Days (6-month Warranty): Your device is covered by a 6-month warranty against manufacturing defects. If a fault develops after the initial 30-day period (up to 6 months from purchase), we will provide A Free Replacement unit. Please note that refunds are not available for fault claims made after the initial 30-day window.
Evidence Requirement: To approve a faulty claim, you must provide:
- Clear photos and/or videos showing the fault or damage.
- A written description of the issue.
- Your order number.
2. Dissatisfaction (Change of Mind)
If you are unsatisfied with the product for any reason other than a manufacturing fault, you may request a return within our 30-Day Money-Back Guarantee period.
- Timeline: Requests must be submitted within 30 days of the delivery date.
- Requirements: Due to health protection and hygiene reasons, hearing devices are classified as "sealed goods." To be eligible for a return and full refund, the product must be unopened, unused, and in its original, undamaged packaging.
Once the internal packaging has been opened, torn, or the device has been worn, the hygiene chain is broken. In these circumstances, the product is ineligible for return or refund as it cannot be safely resold. - Costs: The customer is responsible for the return shipping cost. Return shipping fees are non-refundable.
3. Evidence & Verification
To protect both the customer and our business, all requests must be supported by appropriate evidence, sent within 1 week of request (Photos, Videos, and Order details). We reserve the right to deny any claim where the evidence provided does not adequately show the alleged damage or manufacturing defect.
4. Refunds
If your refund request is approved, it will be issued to the original payment method used for the purchase. Please allow 5-10 business days for your bank to process and post the refund to your account.
5. Claims That Will Not Be Considered
We cannot approve claims in the following circumstances:
- The customer does not provide required photo/video evidence.
- The hygiene seal or internal packaging has been broken, torn, or compromised.
- The claim is for accidental damage (e.g., water damage, physical breakage caused by the user).
- Dissatisfaction claim is submitted after the 30-day window.
- The order details (Order #) do not match our database records.
6. How to Submit a Request
To request a refund or replacement, please contact our support team at:
Email: hello@comfishop.com
Please include:
- Your Order Number
- Clear photos/videos of the device
- A description of the issue
- Your preferred resolution (Refund or Replacement, if applicable)
Our team is available Monday to Friday to assist you.